Refund Policy for Brick & Basil Pizzeria
Effective: Last updated: October 2025. This policy explains how we handle refunds for orders placed at bridgeopenstudio.xyz and served at our locations in New York, United States. Our priority is to provide a fair and transparent experience for every guest who trusts Brick & Basil Pizzeria with their meal. If you have questions not covered here, you may contact us at +1 212-555-0123.
Scope and Applicability
This policy covers purchases made directly through our website or at our dining rooms for pizzas, pastas, salads, beverages, and other items listed on our menu. It does not apply to gift cards, event reservations, third-party delivery services, or items purchased through partner platforms unless explicitly stated. We will honor refunds only for orders that fall within the criteria described below and are submitted within the specified timeframes.
Refund Eligibility
Refunds are available for eligible orders under these conditions: - The delivered item is significantly different from the item described on the order, or is missing a component essential to the dish (for example, a missing topping or sauce as specified). - The temperature, quality, or freshness of the meal is clearly below our standard and not suitable for consumption. - A duplicate charge occurred due to a processing error. - An order placed online did not arrive within the expected delivery window, or delivery was attempted but no item was delivered.
Refunds are not offered for minor discrepancies that do not affect the overall experience, for changes in personal preference after delivery, or for allergies not disclosed at the time of ordering. In cases of dine-in dining, refunds are available for meals that are returned to staff promptly and show signs of being undercooked or otherwise unsafe.
Timeframes
Requests must be submitted within 14 days of the order date. For delivery orders, the 14-day period begins at the time of delivery or attempted delivery. For dine-in orders, the period begins at the receipt of the bill. We strive to process approved refunds within 7–10 business days, depending on the payment method used. If you paid in $, the refund will be issued in $ and reflected on your original payment method.
Refund Methods
Approved refunds will be issued to the same payment method used at purchase whenever possible. If the original method is unavailable, we will offer an alternative method or store credit at our discretion. Note that bank processing times may still apply and vary by financial institution. For cash purchases, refunds will be issued in the form of store credit or cash, at our discretion, and within a reasonable timeframe.
Damaged or Missing Items
If an item arrives damaged or a portion of the order is missing, please contact us within 24 hours of delivery with evidence (photos are appreciated). We may request additional information to verify the issue. In such cases, we will offer a replacement item, a discount, or a full refund for the affected portion. For in-person dining, please notify staff immediately so we can address the issue on site when possible.
Exclusions and Special Cases
Promotions, limited-time offers, and bundled meals may have specific refund terms that override general policy. Custom orders prepared to your specifications or items altered per your request may be ineligible for refunds or subject to a partial refund at our discretion. Refunds for events, catering, or large party orders follow separate arrangements outlined in the catering terms. We reserve the right to refuse refunds in cases of abuse or suspected fraud.
How to Submit a Refund Request
To initiate a refund, please contact +1 212-555-0123 with your order number, date, and a brief description of the issue. If possible, include supporting details such as a photo of the item or receipt. Our team will review the request and respond with a determination within 2–5 business days. If the request is approved, we will process the refund using the original payment method or an alternative as described above.
Contact Information
Brick & Basil Pizzeria
Address: 123 Main Street, Chelsea, New York, 10001, United States
Website: bridgeopenstudio.xyz
Phone: +1 212-555-0123
Notes on Beverages
Our beverage selection emphasizes juices options suitable for all ages, such as juices and lemonades. If you encountered any beverage-related issues with your order, please reference the item name and beverage type in your refund request so we may assess it accurately.